6/13/2013--We're testing three items for the region, running our fourth special promotion of the summer, running four new beers, one featured cocktail and an entirely new food side of our…
6/27/2013--Coaching directs can include redirecting them away from ineffective behaviors. If a direct is repeating the same mistake, they need to know how it's affecting their standing. We told an…
7/7/2013--If the interviewee can't name what products he was responsible for selling, let alone details about those products, you'd better know with some certainty how much time and $ you…
8/18/2013--Giving feedback gets easier the more you do it (duh, practice). Two things make it effective and very easy to learn quickly: data and behaviors. I wrote before about data…
9/1/2013--Nothing requires sufficient prep more so than firing someone. Having the data to support your decision goes w/out saying. Analyzing, organizing, and having it at the ready when the firing…
4/14/13: Lessons from the road The last three days, working on the road were both eye-opening and reinforcing. Eye-opening because I realized how poor of decisions competent, diligent people can…
8/26/2013--It's much easier to perform with the wind at your back. I'ts also easier to enjoy work when you're successful. The fact that I am hitting my numbers and still…
8/31/2015--Give extra slack to an employee who says, "I love this type of work". That employee probably needs less management on a passion project than other projects they're given. Further,…