5/4/2013--Ryan, Chris, and Mark: It is within the best interest of our unit, you, future managers in training, our management team, and myself to discontinue training managers at our location.…
5/7/2013--Deadlines are an effective part of any task. However, the effective manager schedules their priority first and therefore ensures it is done before spending time anywhere else. In fact, a…
5/7/2013--This week I was faced with two decisions which could have had especially significant effects on my team. First, a guest had had too much to drink and ordered another…
5/16/2013--I accepted this job for a specific salary, at a specific location, and with an expected 5-day work week. I’ve been able to meet my priority of 4.8% FOH labor so…
5/23/2013--A manager must make decisions based on the performance of his or her employees. These decisions likely have significant effects on those employees, sometimes undesired effects. That’s a big source…
6/3/2013--Behaviors are the only things that lead to results. Theory, culture, "support" are characteristics of a set of behaviors and should not be seen as ends in themselves. Behaviors are…
6/13/2013--We're testing three items for the region, running our fourth special promotion of the summer, running four new beers, one featured cocktail and an entirely new food side of our…
6/27/2013--Coaching directs can include redirecting them away from ineffective behaviors. If a direct is repeating the same mistake, they need to know how it's affecting their standing. We told an…
10/21/2017--For about 3-12 months I've been trying out some new techniques to work better: "Bites" project management Tracking results on a "career management document" (CMD) Using "tasks" in Outlook to…
7/7/2013--If the interviewee can't name what products he was responsible for selling, let alone details about those products, you'd better know with some certainty how much time and $ you…